After having thrown a rod in my outboard motor, I needed to replace the powerhead or purchase a new outboard. I called several places in Kansas City area and NW Kansas. Interestingly, every other place gave me an incredible lack of attention. US Boatworks was the only place that took their time talking to me and diligently worked to find the best value for my money. All the other Mercury authorized shops essentially walked away from a $10k sale because of their lack of willingness to provide a minimal amount of customer service. Amazing that a $10k sale doesn't seem important to other places (Midwest Marine, Smithville Marine & Blue Springs Marine). US Boatworks found ways to save me money and quickly installed a new Mercury outboard. Mike & Tim are great people to work with. This is an honest business and will be the ONLY place I take my future marine engine work to. Did I mention that US Boatworks was at least $1000-$2000 cheaper than everywhere else that I could get an estimate from??!! Great job US Boatworks and thanks for the great work and saving me money
I was very happy to discover a local store with great knowledge, inventory and fair prices! While restoring a 1982 Mercury motor, I was shocked and ecstatic to discover they had the parts I needed in stock!
Very helpful, knowledgeable, and fair priced. They even reattached my engine cover that had completely ripped off of the boat as a courtesy. I would definitely recommend these guys and will continue to bring my boat to them.
Very knowledgeable, very nice and had exactly what I was looking for. Will go back.
The only place I will go for parts now. Very knowledgeable. Bring your serial number and it makes it quick and easy for them. If you need parts for Mercury/Mercruiser, odds are they have it in stock.
They went above and beyond to make certain my online order was understood by phoning me to gather more detailed information to ensure I received the correct part for my specific older (1988) outboard. This is the kind of customer service I thought was lost with online orders these days So hats off to the guys at Kansas City US Boatworks.
Kind Emails from Customers:
Our shop techs bend over backwards to help customers buy boat engines online and in our store. This week a customer who had his boat in our shop for service needed a picture of his dashboard so he could pick out a stereo for is boat. We were happy to take a picture of the dash and email it to him so he could get started on his stereo purchase. Here is what he had to say:
“Thanks a bunch for the picture, it helped the stereo guy very much. I was just going to check and see if the boat would be ready to pick up sometime tomorrow so I can have my stereo installed on Friday. Please let me know if I’ll be able to pick up tomorrow and what the bill is.
Thanks for your help and have a great day!”