You may return most new, unopened items for a full refund within 30 days of delivery. These items should be in their original packaging and have their serial number or UPC. Special order returns are at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone or email and submit an RMA (Return Merchandise Authorization) number before returning your items. This RMA number should be written on the bill of lading or somewhere on the packaging. Once your return is received by us, a credit should be processed within 5 business days. This allows us time to review the package and process a credit to you. All part returns will be subject to a 15% restocking fee. Remember, if you would like to return or exchange your item, you must contact us before sending it back. Boat motor replacement parts and items returned to us without notification will not be eligible for a refund or exchange. Returns will not be accepted on items that are: Opened or used/installed parts as we can not resell them Parts or packaging missing their serial number or UPC Special orders (returned at our discretion) Items returned more then 30 days after delivery Items returned without notification Our return shipping address is: US Boatworks Attn: Returns 930 Osage Ave Kansas City, KS 66105