We recently received the email below from a lower unit customer who was happy with our warranty service, professionalism and diagnostic capabilities. Read on:
Good afternoon. I wanted to take a quick minute to thank you and your team for the professionalism shown recently in the drive/lower unit repair on our 1992 Four Winns 200 Horizon. Your team quickly and accurately diagnosed our problem, and completed a thorough repair in a timely manner. The best part…..the lower unit (that had been replaced late last summer) was under warranty! Your team is always fair, honest, respectful, and timely in their dealings- and that is hard to find anymore.
This experience further solidifies my decision to continue to bring our boat to your business for service and repair, despite the fact that it is nearly 30 miles from our home and that we pass by numerous other marine service centers on our way to you. So……thank you sincerely, and please know that we will continue to frequent your business whenever possible.
Finally, I did have one additional question….. Last summer, when we paid to have our lower unit completely rebuilt, we were issued a one-year warranty on the parts & labor (as mentioned above). After picking up our boat yesterday afternoon, I noticed that there was no such warranty information listed on our service ticket. I would assume that the lower unit repair just recently completed would have a similar guarantee. Could you advise on how I could receive documentation of this for my records?
Thanks again……and thanks in advance for your response.